Privacy Policy

Welcome to Thankupet! We’re committed to protecting your personal information with the same care and dedication we show to every dog we train. Your trust is our top priority.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our services, or communicate with us.

1. Information We Collect (Our "Intake Form")

To provide you with the best possible training experience for you and your canine companion, we may collect the following types of information:

• Personal Contact Information: Your first and last name, email address, phone number, and home address.
• Information About Your Dog: Your dog's name, breed, age, health history, vaccination status, and behavioural notes or concerns.
• Training & Progress Information: Notes, logs, and sometimes photos or videos of your dog during training sessions to track progress and for educational purposes. We will always ask for your explicit consent before using any photos or videos for promotional materials.
• Financial Information: Payment card details and billing addresses. This information is collected and treated with privacy.
• Technical Information: When you visit our website, we may automatically collect information like your IP address, browser type, and how you interact with our site. We use this to keep our website running smoothly and securely.

2. How We Use Your Information (Our "Training Plan")

We use the information we collect for the following purposes:

• To Provide Our Services: To schedule training sessions and create personalised training plans.
• To Communicate With You: To send booking confirmations, appointment reminders, training follow-ups, and important updates about our services.
• For Marketing and Promotion: With your explicit permission, we may share testimonials or photos/videos of your dog's success on our website or social media. 
• To Improve Our Services: To understand how our clients use our services so we can continue to improve and offer the best training methods available.

3. How We Share Your Data (Our "Trusted Pack")

We do not sell or share your personal data to anyone. Ever.

4. Data Security (Keeping Your Data "On a Short Leash")

We take the security of your data seriously. We use technical and administrative measures, such as SSL encryption for our website and limiting internal access to data, to protect your personal information from unauthorised access, use, or disclosure. However, please remember that no method of transmission over the internet is 100% secure.

5. Your Data Protection Rights (Putting You in "Control")

Depending on your location, you have certain rights regarding your personal information. These may include the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request that we correct any inaccurate or incomplete information.
• Erasure ("Right to be Forgotten"): Request that we delete your personal data.
• Restrict Processing: Request that we limit how we use your personal data.
• Object to Processing: Object to us using your personal data for certain purposes (like marketing).

To exercise any of these rights, please contact us using the details below.

6. Cookies (The "Digital Treats")

Our website uses cookies to enhance your Browse experience, analyse site traffic, and for basic functionality. For more detailed information about the cookies we use and how to manage them, please see our Cookie Banner.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will post any changes on this page and update the "Last Updated" date at the top.

8. How to Contact Us (The "Come, Call")

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please don't hesitate to get in touch.

• Company Name: Thankupet
• Email: info@thankupet.co.uk
• Phone: 0785 978 7730